Troubleshooting eFlite Software

Troubleshooting

(eFlite Desktop Edition)

The Troubleshooting segment is organized into 6 sections with the following links that send you directly to a topic of interest:

Note: Visit the Glossary of Terms if you find an unfamiliar term or abbreviation.

Start Up Issues (back to top)

  1. My aircraft is not listed on the W&B dropdown menu. Proceed to Start eFlite & Import Aircraft to import your aircraft module into the eFlite application and make it available on the W&B dropdown menu.

Opening Files (back to top)

  1. eFlite quits when I try to open a file. The software will Exit if you try to open anything other than flight planning files saved by aircraft modules currently available in the application. Flight planning files are "editable" and used to reduce the time required to perform calculations for common passenger, baggage and fuel loading scenarios. You might also find W&B Records (i.e. those ending in .htm) in the FlightLog folder and they are "permanent" records of a flight, usually printed or emailed, and best viewed using a web browser.
  2. A blank screen pops up when I open flight planning files. Flight planning files (i.e. N1234A-01-12-2008.xml) can only be opened from within the application. Start eFlite, load your aircraft module and then tap on Menu, File and then Open. Search the FlightLog for your file and tap on it and then tap Ok to insert the data from your file into the application for analysis. Keep in mind, W&B Records end in .htm and can be viewed in a web browser but sometimes people confuse them with flight planning files that end in .xml: both types of files are found in the FlightLog folder.

Data Entry Problems (back to top)

  1. The Basic Weight and CG values cannot be changed. Preset values such as Basic Empty Weight and Basic Empty CG are entered during the initialization process and cannot be changed by the customer. Currently, eFlite provides one update to preset values per year FREE of charge. Please scan and email, or simply fax, the updated weight and balance report at your earliest convenience.
  2. Trip Fuel changes to a lower value than what I entered. Trip Fuel values cannot be greater than the total Usable Fuel quantity minus the Taxi Fuel. Please double check the Usable Fuel and Taxi Fuel values to make sure they are entered correctly for your flight.
  3. Usable Fuel changes to a lower value than what I entered. eFlite software will automatically limit the amount of usable fuel to the maximum allowed for the specified aircraft make and model. Check the aircraft AFM to make sure you are not exceeding the maximum allowable fuel quantity.
  4. The passenger weight changes to a lower value than what I entered. eFlite software will not allow users to enter values that exceed limitations set by the aircraft manufacturer. Please check the AFM to make sure you are not exceeding structural weight limitations for the corresponding fuselage station.
  5. The baggage weight changes to a lower value than what I entered. eFlite software will not allow users to enter values that exceed limitations set by the aircraft manufacturer. Please check the AFM to make sure you are not exceeding structural weight limitations for the corresponding fuselage station.
  6. The cargo weight changes to a lower value than what I entered. eFlite software will not allow users to enter values that exceed limitations set by the aircraft manufacturer. Please check the AFM to make sure you are not exceeding structural weight limitations for the corresponding fuselage station.
  7. The standard pax weight is higher than what it should be. The software automatically adjusts for summer and winter weights per data provided in FAA Advisory Circular AC120-27E. In addition, the software will add weight to the standard pax weight to take into consideration carry-on items, other than a briefcase or purse, so make sure the Carry-On checkbox is NOT selected. Standard weights are preset but can be changed by tapping on Menu, Standard Weights and then the item you want to change: Pax Weights and types, Checked Bag Weight, Carry-On Weight, Summer Start Date or Summer End Date.

Warning Indicator Issues (back to top)

  1. Load Summary displays XXX lbs Overweight Alert but the reference points are within the CG Envelope. The MATW, MALW, MLW and MZFW limits can be exceeded even though reference points are within the CG Envelope. Check the various Takeoff, Landing or Zero Fuel weight limitations to make sure you are not exceeding a limit "within" the CG Envelope.

CG Envelope Problems (back to top)

  1. The CG Envelope displays only one colored reference point. Takeoff, Landing and Zero Fuel weight and CG values are identical when Usable Fuel, Taxi Fuel and Trip Fuel are all set to zero. As a result, the colored reference points will appear as one since they are stacked up directly on top of each other. The reference points will begin to separate once you start entering data for the flight.
  2. The CG Envelope does not display all three reference points and Usable Fuel, Taxi Fuel and Trip Fuel are not set to zero. Check for weight or CG warning indicators if Usable Fuel, Taxi Fuel and Trip Fuel are set and you cannot see all three reference points. More than likely, one or more reference points are beyond the "visual" limits of the graph and you must reduce or re-position the load to get reference points back within the viewing area.
  3. Reference points are within the CG Envelope but Load Summary displays an XXX lbs Overweight Alert. The MATW, MALW, MLW and MZFW limits can be exceeded even though reference points are within the CG Envelope. Check the various Takeoff, Landing or Zero Fuel weight limitations to make sure you are not exceeding a limit "within" the CG Envelope.

Products & Services

Sales & Support

Latest News

Ramp checks are on the rise! Are you prepared? Learn More

NTSB: Improper Load & Center of Gravity Caused Challenger Crash Learn More

Maximize Useful Load with a Multiple Seating and Cargo Customization. Learn More

eFlite Integrates Supplemental Type Certificates FREE of Charge! Learn More

eFlite Software Meets AC 120-76C Electronic Flight Bag Guidelines. Learn More

eFlite Features Help Air Carriers Meet AC 120-27E Aircraft Weight and Balance Control Guidelines. Learn More

Minimize Flight Planning Calculations with a Multiple Seating and Cargo Customization. Learn More